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A bill to amend title 38, United States Code, to establish the Veterans Experience Office, and for other purposes.

1/29/2025, 11:56 AM

Summary of Bill S 264

Bill 119 s 264, also known as the Veterans Experience Office Act, aims to make improvements to the services and support provided to veterans through the Department of Veterans Affairs (VA). The bill proposes amending title 38 of the United States Code to establish a new office within the VA called the Veterans Experience Office.

The main purpose of the Veterans Experience Office is to enhance the overall experience of veterans when accessing VA services and benefits. This office will focus on improving communication, streamlining processes, and ensuring that veterans receive the highest quality of care and support.

In addition to establishing the Veterans Experience Office, the bill also includes provisions for other purposes related to veterans' services. These may include measures to improve mental health care, expand access to healthcare services, and address issues related to homelessness among veterans. Overall, Bill 119 s 264 seeks to prioritize the needs and experiences of veterans within the VA system, with the goal of providing them with the best possible support and care.

Congressional Summary of S 264

Improving Veterans’ Experience Act of 2025

This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services.

Additionally, the office must

  • require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts;
  • collect veteran-derived data to determine satisfaction and for use policymaking;
  • provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries;
  • assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; and
  • assess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA.

The requirements of this bill terminate on September 30, 2028.

The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.

Current Status of Bill S 264

Bill S 264 is currently in the status of Bill Introduced since January 28, 2025. Bill S 264 was introduced during Congress 119 and was introduced to the Senate on January 28, 2025.  Bill S 264's most recent activity was Read twice and referred to the Committee on Veterans' Affairs. as of January 28, 2025

Bipartisan Support of Bill S 264

Total Number of Sponsors
1
Democrat Sponsors
0
Republican Sponsors
0
Unaffiliated Sponsors
1
Total Number of Cosponsors
1
Democrat Cosponsors
0
Republican Cosponsors
1
Unaffiliated Cosponsors
0

Policy Area and Potential Impact of Bill S 264

Primary Policy Focus

Alternate Title(s) of Bill S 264

A bill to amend title 38, United States Code, to establish the Veterans Experience Office, and for other purposes.
A bill to amend title 38, United States Code, to establish the Veterans Experience Office, and for other purposes.

Comments

Sponsors and Cosponsors of S 264

Angus S. King Jr.
Angus S. King Jr.
MaineIndependent
John Cornyn
John Cornyn
TexasRepublican

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